Returns & Refunds
COMMON QUESTIONS & INSTRUCTIONS
Returns, refunds for store credit or exchanges are allowed on domestic US purchases only. All international sales are final. Free gifts and promotional items are non-refundable.
The item can be returned, refunded for store credit or exchanged if:
- item is in original condition, with all tags attached
- item has not been worn, damaged or washed
- you notify us within 14 days of receipt
- you have the order number
Once your return has been received we will refund you by your original payment method or store credit. Returned items will be refunded excluding the original cost of shipping.
We do not take any responsibility and we are not liable for any lost or damaged returned packages, so we strongly advise to choose mail service that provides tracking information and has included minimum insurance coverage.
Are there any charges for return?
There are no charges for your return. Original shipping charges are non-refundable, and you are responsible for return shipping charges.
Why do I have to pay for return shipping?
We work hard to provide you the best quality linen at most affordable prices, and therefore at this point in our business journey, unfortunately we cannot provide you with a free shipping on your return. We truly hope for your understanding and will continue putting maximum effort towards offering free shipping on all returns in the future.
How do I return my order?
To apply for a return, please make sure all return conditions are met. Click on Return Center under Contact tab.
To start your return, please enter the order number provided to you at the time of purchase (also can be found on a packing slip) and the email address you provided during your purchase. If you haven't provided an email address, please contact us at email@example.com
Follow the screen instructions and select the items you want to return. You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment or store credit, within 10 business days.
Refunds will be in the form of original payment. Return shipping must be prepaid via tracking method to ensure safe and documented delivery.
Why do I have to pay for shipping when returning an item?
We work hard to provide you the best quality linen at most affordable prices, and therefore at this point in our business journey we cannot provide you with a free shipping on your return. We truly hope for your understanding and will continue putting maximum effort towards offering free shipping on all returns in the future.
please send all returns & exchanges to:
1850 Bassett str
Denver, CO 80202
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.